Shipping policy

Please allow 24 business hours for us to process your order. Within 14-21 business days you will receive an email to approve your artwork proof. We will stitch and ship your order to you via USPS First Class shipping. You will receive an email with tracking once shipped. 

ALL CUSTOM EMBROIDERY ORDERS TAKE 6-8 WEEKS for domestic orders and 8-10 weeks for international orders 

For International orders shipped outside of the USA, customers are responsible for all international duties and customs fees. Please check your local government agency for these costs. 

If you have any questions or need help, please contact us! Live customer service number - ‪(469) 850-2633‬ OR HELP@PUPSENTIALS.COM