The embroidery is really beautifully done and the sweatshirt quality is great. In addition to the beautiful work, the customer service has been super responsive and helpful as well. I received my sweatshirt with minor quality issue (a different color thread was weaved in to a wrong spot), they were quick to offer and let me send it back for them to fix. It did end up taking a bit longer to get the final product because of it, but totally worth it as you're getting something custom!
The one thing I would recommend is to make sure you provide very perceptive feedback or even an example drawing if you're able on the things you want done/edited after your initial proof, as it did take a couple rounds of back and forth for me to get the artwork finalized.
Overall I think the products Pupsentials offer is such a great gift idea, and I've been recommending it to everyone I know!