Refund policy

We do NOT offer returns or refunds

Holiday Order Deadline is NOV 1st 2023. Gift cards are available.

Due to the custom nature of all of the products we produce at Pupsentials, we are unable to offer returns. 

If you have an issue, please email within 24 hours of receiving your delivery. 

If you place your order without a promo or discount code, we are unable to refund the difference. 

In the event that your order arrives damaged in any way, please email as soon as possible with your order number and a photo of the item’s condition. 


We begin working on each custom order promptly after they are placed. To cancel or change an order, you must email within 24 hours of your order being placed. After 24 hours, it is not possible to cancel your order.