Due to the custom nature of all of the products we produce at Pupsentials, we are unable to offer returns.
If you are unhappy with your order, please email firstname.lastname@example.org within 24 hours of receiving your delivery. We will work with you on making things right!
If you place your order without a promo or discount code, we are unable to refund the difference.
In the event that your order arrives damaged in any way, please email email@example.com as soon as possible with your order number and a photo of the item’s condition.
We begin working on each custom order promptly after they are placed. To cancel or change an order, you must email firstname.lastname@example.org within 24 hours of your order being placed. After 24 hours, it is not possible to cancel your order.