Refund policy

So I set the NOV 1st deadline to give us 7 weeks from delivery with a guarantee delivery.

Right now we are getting orders delivered in 6-8 weeks, & I just wanted to give us a buffer due to increase in order volume from holidays and Oprah's fav list.

You would get your order in the 6-8 week mark, but I just can't "guarantee" delivery (middle of December) but as of now, that's the current estimate. I hope that makes sense :)
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Due to the custom nature of all of the products we produce at Pupsentials, we are unable to offer returns.

If you are unhappy with your order, please email pups@pupsentials.com within 24 hours of receiving your delivery. We will work with you on making things right!

If you place your order without a promo or discount code, we are unable to refund the difference.

In the event that your order arrives damaged in any way, please email pups@pupsentials.com as soon as possible with your order number and a photo of the item’s condition.

CANCELLATIONS

We begin working on each custom order promptly after they are placed. To cancel or change an order, you must email pups@pupsentials.com within 24 hours of your order being placed. After 24 hours, it is not possible to cancel your order.

Wonderfully Made

These sweatshirts were amazing. The artwork was spot on and my daughters loved them! Such a unique gift!!

Everything I dreamed of!

These sweatshirts are absolutely incredible! I bought some for my siblings and myself and they were so worth the wait! Beautiful craftsmanship and very comfortable as well!

Great quality and customer service

The embroidery is really beautifully done and the sweatshirt quality is great. In addition to the beautiful work, the customer service has been super responsive and helpful as well. I received my sweatshirt with minor quality issue (a different color thread was weaved in to a wrong spot), they were quick to offer and let me send it back for them to fix. It did end up taking a bit longer to get the final product because of it, but totally worth it as you're getting something custom!

The one thing I would recommend is to make sure you provide very perceptive feedback or even an example drawing if you're able on the things you want done/edited after your initial proof, as it did take a couple rounds of back and forth for me to get the artwork finalized.

Overall I think the products Pupsentials offer is such a great gift idea, and I've been recommending it to everyone I know!

Great Gift for that Special Someone

Quality and attention to detail in the proof came through brilliantly. It was received with so much joy from my dog lover and will be a staple in that special someone's wardrobe.

LOVE this sweatshirt!

This is my second sweatshirt purchased from Pupsentials, and I love them both! My only wish is that the storm gray color was the same brand of sweatshirt as the other colors.

Refund policy

Let customers speak for us