Pupsentials Terms & Guidelines

Pupsentials Terms & Guidelines 

1. **No Refunds or Cancellations:**
- We cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.

2. **Custom Items:**
- Since our products are custom-made, we do not offer refunds under any circumstances.

3. **Revisions:**
- You can request up to two revisions for $25.

4. **Starting Over:**
- If you want to change the picture entirely, there's a $35 fee.

5. **Picture Guidelines:**
- For the best results, please provide a clear picture with good lighting.
- We work with one picture per order, so choose the one you want to use.

6. **Shipping Protection:**
- To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout.**** IF YOU DON’T PURCHASE SHIPPING PROTECTION THEN WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS. ***

7. **Lost or Damaged Products:**
- We are not responsible for products lost, stolen, or damaged by mailing companies like USPS, UPS, or FedEx.

8. **Proof Approval:**
- You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production.

9. **Hotmail Email Users:**
- If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.

10. **Sweatshirt Color:**
- Once an order is placed, we cannot change the sweatshirt color.

11. **Custom Text:**
- Adding custom text to your order comes with an additional cost of $5, payable during checkout. You can choose your font & thread colors with the proofs.

12. **Returns and Exchanges:**
- We do not offer returns or exchanges since our items are fully customized.

13. **Size Chart:**
- Please refer to our size chart for the best fit. We are not responsible for incorrect size choices.