More About The Items

Introducing the new and improved Pupsentials Embroidered Sweatshirt 

spring 2024 release

  • Embroidered Directly Into Sweatshirt - built to last a lifetime
  • Hand-Drawn artwork - to capture every detail
  • Premium Italian Fabrics - for a cozy fit
  • Crafted & Made with love - in Austin Texas
  • Over 2 years of dedicated improvement - to make a sweatshirt you'll love 

Celebrate your pets by wearing them on your heart. 

Shipping and delivery is 3-4 weeks from your order date.

- Due to the Nature of this Custom Product We cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.

 **Revisions:** on artwork
- You can request up to two free revisions. Additional revisions are available for $25 to compensate our artists time.

- If you want to change the picture entirely, there's a $35 fee to rework the photo. Each artwork takes 2 hours to create. This provides for our artists time. 

- For the best results, please provide a clear picture with good lighting.
- We work with one picture per order, so choose the one you want to use. If you are between photos please reach out via email to help choose the best one. 

**Shipping Protection:**
- To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout.**** IF YOU DON’T PURCHASE SHIPPING PROTECTION THEN WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS. ***


 **Proof Approval:**
- You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production. If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.

**Sweatshirt Color:**
- Once an order is placed, we cannot change the sweatshirt color.

 **Custom Text:**
- Adding custom text to your order comes with an additional cost of $10 for monograming, payable during checkout.

**Returns and Exchanges:**
- We do not offer returns or exchanges since our items are fully customized.

**Size Chart:**
- Please refer to our size chart for the best fit. 

Pupsentials is forever, big love, from Kyn & Jake